Preamble
Les présentes conditions régissent les relations contractuelles entre, d'une part,
http://www.aerographediscount.fr, hereinafter referred to as "AEROGRAPHEdiscount", an e-commerce site owned by METROPLEX INVESTISSEMENT company.
In accordance with the provisions of articles 6-III and 19 of the law for Trust in the Digital Economy, we inform you that METROPLEX INVESTISSEMENT is a SASU with a capital of 10,000 euros, located at 16 rue du pavé des roizes 77860 Quincy voisins FRANCE, registered in the Meaux Trade and Companies Register under number B 482 356 136, with SIRET number 48235613600036 and FR13482356136 as the Intra-Community VAT number.
The publication director of AEROGRAPHEdiscount is the CEO of the SASU.
and,
any person wishing to make a purchase via AEROGRAPHEdiscount, hereinafter referred to as "the Buyer", on the other hand.
1. Acceptance of terms
By validating an order, both parties acknowledge having read these general terms and conditions of sale and declare to accept them without reservation.
These general terms and conditions of sale prevail over any other condition appearing in any other document, except for prior, express, and written derogation issued by AEROGRAPHEdiscount. They may be modified at any time by AEROGRAPHEdiscount and apply to any sale subsequent to their publication on the site.
2. Products
The products and services offered are those listed in the catalog published on this site, subject to stock availability.
Each product is accompanied by a description established by the supplier.
AEROGRAPHEdiscount also declines all responsibility for the consequences of a malicious act caused by a third party that resulted in a modification of the site's content.
3. Price
Product prices are indicated in Euros (€), including all taxes (VAT), excluding shipping costs.
The prices mentioned on AEROGRAPHEdiscount are valid at the time of their consultation by the Buyer or during the indicated period. The prices charged are those in effect at the time of the order.
Depending on the country to which the order is shipped, the Buyer may be considered as the importer of the product(s). In this case, customs duties or other local taxes or import duties or state taxes may be payable. These fees are not the responsibility of AEROGRAPHEdiscount, but are the responsibility of the Buyer. They are entirely the Buyer's responsibility in terms of both declarations and payments to the competent authorities and organizations of the destination country. It is therefore advisable for the Buyer to inquire about these aspects with their local authorities.
4. Order
Automatic registration systems are considered as proof of the nature, content, price, date, and recipient details of the order.
The sale will only be concluded upon confirmation of the order and validation of payment by the relevant banking institution. AEROGRAPHEdiscount will confirm acceptance of the Buyer's order to the email address provided by the Buyer.
AEROGRAPHEdiscount reserves the right to cancel any order from a customer with whom there is a dispute relating to a previous order.
The information provided by the Buyer when placing the order is binding: in case of error in the wording of the recipient's contact details, AEROGRAPHEdiscount cannot be held responsible for the impossibility of delivering the product.
If a product is unavailable, AEROGRAPHEdiscount commits to inform the Buyer as soon as possible. In case of unavailability beyond 30 days for an ordered and paid product, the cancellation of the order for this product and its refund will be processed upon simple written request, while the rest of the order remains firm and final.
5. Payment
AEROGRAPHEdiscount provides the Buyer with several payment methods:
-Secure BNP payment by credit card,
-PAYPAL: the Buyer's financial details are only communicated to PayPal, which protects them using reputable anti-fraud technologies. To learn more: http://www.paypal.fr/fr
-Payment in installments.
-Bank transfer: the account number to be credited is communicated to the Buyer at the time of order validation.
-Check payable to METROPLEX INV.: the order is sent upon receipt of the check previously sent to METROPLEX INV. 16 rue du pavé des roizes 77860 Quincy voisins FRANCE,
6. Delivery
AEROGRAPHEdiscount delivers worldwide from its warehouse located in France.
The Buyer has several delivery methods to choose from during the order process.
Shipping costs are automatically calculated based on the carrier, weight, size, and destination of the package. They are the responsibility of the Buyer and are specified at the time of order confirmation.
AEROGRAPHEdiscount commits, after confirmation of an order and validation of payment, to deliver the in-stock ordered products to the chosen carrier within 24 business hours. Orders placed on Friday, Saturday, and Sunday will be shipped on Monday.
Packages are delivered to the address specified by the buyer.
The Buyer can track the progress of their package by logging into the website of the chosen carrier. In case of absence at the time of delivery, a delivery notice specifying where and when the package can be picked up will be left in the recipient's mailbox.
Any anomaly noticed at the time of delivery (damage, missing product compared to the invoice, damaged package, broken products...), must be immediately reported to the carrier and by email or regular mail to AEROGRAPHEdiscount to benefit from the insurance provided by the carrier.
Important for our Swiss customers: Please note that our warehouse is located in France. Therefore, for any delivery to Switzerland with a value exceeding 65 CHF, customs duties may be applied and will need to be paid by the recipient upon delivery of the package. We advise you to take this information into account when placing your orders to avoid any surprises at the time of delivery.
Important for our UK customers: All orders with a value exceeding €150 may be subject to customs duties and import VAT. These additional charges are calculated by customs authorities upon arrival of the package in the UK and must be paid by the recipient for the delivery to be completed.
7. Return
Not satisfied with an item? In accordance with French standards in force, individual Buyers have a period of 14 working days from the receipt of the package to exercise their right of "withdrawal".
Prior to any return, the Buyer must inform AEROGRAPHEdiscount of their intentions by email, specifying the order number and their wish: exchange or refund.
Return address:
METROPLEX INV.
AEROGRAPHEdiscount - Returns Service
1273 route de condé
Building 46
77100 Mareuil les Meaux
Unless the delivered item is defective upon receipt or does not correspond to the ordered reference, the return shipping costs will be borne by the Buyer.
For the return to be accepted, the item must not have been used in any way or modified in a manner that prevents its resale. It must be returned in its original packaging.
In the case of a compliant return, AEROGRAPHEdiscount will proceed with the exchange of the item or refund the Buyer within 30 days, via the same payment method used during the order. In case of non-compliance, the item will be returned to the Buyer at their expense.
This right of withdrawal does not apply to businesses.
8. Product Warranty and After-Sales Service
Article L.217-4 of the Consumer Code:
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was charged to him by the contract or carried out under his responsibility.
Article L217-5
The good is compliant with the contract:
1° If it is fit for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and possesses the qualities that the seller has presented to the buyer in the form of a sample or model;
- if it presents the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2° Or if it presents the characteristics defined by mutual agreement between the parties or is fit for any special use sought by the buyer, made known to the seller and which the latter has accepted.
Article L217-12
Action resulting from lack of conformity lapses two years after delivery of the goods.
Article L217-16
When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days shall be added to the duration of the warranty that remained to run.
This period runs from the buyer's request for intervention or from when the good in question is made available for repair, if this availability is subsequent to the request for intervention.
All items are guaranteed for 2 years or more (see product description) or 6 months for repaired and refurbished items, from the date indicated on the invoice sent to the Customer, with the exception of consumables and textile items.
In the event that an item proves to be defective, has a hidden defect, or has been rendered unfit for use before the date of receipt by the Customer, during the commercial warranty period, the Customer must contact Customer Service at 01.61.10.45.99 (cost of a local call from a landline in France) who will indicate the procedure to follow to return the item.
The costs and risks related to the return of the item are the responsibility of the Customer.
After examining the item, Aérographe Discount reserves the right to either repair it or refund it at the purchase price. In this case, Aérographe Discount will issue a credit note usable on its sales site or will proceed with the refund at the Customer's request.
The repair or refund will take place within 30 days following the receipt of the defective item by Aérographe Discount. The repaired or exchanged item is shipped to the Customer at aerographediscount.fr's expense.
In case of immobilization of the item for more than 7 days, the initial duration of the commercial warranty will be extended by the duration of immobilization in accordance with Article L.221-18 of the Consumer Code.
The Customer cannot claim the commercial warranty if the defect results from:
- normal wear and tear of the item and/or parts and/or accessories composing it,
- abnormal use and/or mishandling
- lack of maintenance
- force majeure
- use, installation or connection not in accordance with the manufacturer's specifications
- commercial or collective use
- use of unsuitable peripherals, accessories or consumables
- a repair carried out by a third party not approved by Aérographe Discount and/or the manufacturer
Independently of the commercial warranty thus granted, Aérographe Discount remains bound by the defects of conformity of the product to the order and hidden defects under the conditions provided for in articles 1641 and 1649 of the Civil Code.
In accordance with the provisions of ordinance n° 2005-136 of February 17, 2005, the aforementioned articles of the Civil Code as well as the articles of the Consumer Code relating to the warranty of consumer goods are reproduced within these General Terms and Conditions of Sale.
Refurbished and repaired products are by nature items that have been previously used. These products may show signs of wear related to their use (micro scratches, packaging different from the manufacturer's packaging, etc.). These characteristics inherent to the "refurbished and repaired" nature cannot be covered by Aérographe Discount under the warranty as they do not call into question the basic functionalities of the products.
Warranty relating to hidden defects:
Article 1641 of the Civil Code
The seller is bound by the warranty for hidden defects of the item sold that render it unfit for the use for which it is intended, or which so impair that use that the buyer would not have acquired it, or would have given only a lesser price for it, had he known of them.
Article 1648
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be discharged from apparent defects or non-conformities.
9. Personal Information
Respecting the Buyer's privacy, AEROGRAPHEdiscount commits to ensuring that the collection and processing of personal information on the site is carried out in accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files and freedoms, known as the "Data Protection Act". As such, AEROGRAPHEdiscount is registered with CNIL under the number XXXXX.
In accordance with Article 34 of the same law, AEROGRAPHEdiscount guarantees the Buyer a right to object, access, and rectify their personal data, via the Member Area of the site and/or the contact email address xxxxxx.
10. Limitation of Liability
AEROGRAPHEdiscount, in the online sales process, is only bound by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
11. Intellectual property
AEROGRAPHEdiscount is entirely owned by METROPLEX INVESTISSEMENT, along with all related rights. Any reproduction, in whole or in part, must systematically be subject to the authorization of the owners. However, hypertext links to the site are authorized without specific request, but METROPLEX INVESTISSEMENT disclaims all responsibility in the event that the content of these sites would contravene the laws and regulations in force.