Right of withdrawal
In accordance with Article L.221-18 of the Consumer Code, the Customer, if not satisfied, has a period of fourteen (14) clear days from the effective delivery of their order to exercise their right of withdrawal. This right applies to all products and services purchased on the Aérographe Discount website, under the following conditions:
- The customer who wishes to exercise their right of withdrawal must contact Aérographe Discount's Customer Service at (+33) 01 83 88 95 95 (cost of a local call from a landline in metropolitan France) specifying the designation of the item they wish to return.
- The item must be returned in its original condition. This means it must not have been used and must be in its original undamaged packaging. In the case of paint or cleaning products, the presence of the protective seal is proof.
- The customer bears the shipping costs and risks associated with the return.
No returns can be made in person directly to our warehouse.
The right of withdrawal does not apply in the following cases:
product customized at the customer's request, made-to-measure service at the customer's request, service whose start would take place before the end of the said period, unsealed product, product and/or packaging damaged making it unfit for sale. In the case of a product inseparable from a set (examples: pack, lot), the entire set must be returned.
The returned item will be refunded to the Customer within 30 days of its receipt by the www.aerographediscount.fr team or will be subject to a credit note usable on the aerographediscount.fr sales site without time limit upon simple request.
The refund will be made by the same payment method you chose when placing the order.
After-sales service
All items are guaranteed for 2 years or more (see item description sheet) or 6 months for repaired and refurbished items, from the date indicated on the invoice sent to the Customer, with the exception of consumables and textile items.
In the event that an item proves to be defective, has a hidden defect or has been rendered unfit for use before the date of receipt by the Customer, during the commercial warranty period, the Customer must contact Customer Service at 01.61.10.45.99 (cost of a local call from a landline in France) who will indicate the procedure to follow to return their item.
The costs and risks associated with returning the item are the responsibility of the Customer.
After examining the item, Aérographe Discount reserves the right to either repair it or refund it at the purchase price. In this case, Aérographe Discount will issue a credit note usable on its sales site or proceed with the refund at the Customer's request.
The repair or refund will take place within 30 days following the receipt of the defective item by Aérographe Discount. The repaired or exchanged item is shipped to the Customer at aerographediscount.fr's expense.
In case of immobilization of the item for more than 7 days, the initial duration of the commercial warranty will be extended by the duration of immobilization in accordance with Article L.221-18 of the Consumer Code.
The Customer cannot claim the commercial warranty if the defect results from:
- normal wear and tear of the item and/or parts and/or accessories composing it,
- abnormal use and/or mishandling
- lack of maintenance
- a case of force majeure
- use, installation or connection not in accordance with the manufacturer's specifications
- commercial or collective use
- the use of unsuitable peripherals, accessories or consumables
- a repair carried out by a third party not approved by Aérographe Discount and/or the manufacturer
Independently of the commercial warranty thus granted, Aérographe Discount remains liable for defects in the product's conformity to the order and hidden defects under the conditions provided for in Articles 1641 and 1649 of the Civil Code.
In accordance with the provisions of Ordinance No. 2005-136 of February 17, 2005, the aforementioned articles of the Civil Code as well as the articles of the Consumer Code relating to the guarantee of consumer goods are reproduced within these General Terms and Conditions of Sale.
Refurbished and repaired products are by nature items that have been previously used. These products may show signs of wear related to their use (micro scratches, packaging different from the manufacturer's packaging, etc.). These characteristics inherent to the "refurbished and repaired" nature cannot be covered by Aérographe Discount under the warranty as they do not call into question the basic functionalities of the products.